We are recruiting now for a Technical Support Manager (Global Market)

- to provide technical support to Global Resellers throughout the territory and elsewhere where required, to ensure that the resellers have total product technical ability and confidence.

Job Responsibility:

To identify, implement and review the training requirements within the Service Manager’s area of responsibility

To carry out training via in house and on- the- road seminars and assist installs

To record the competence level of each technician and review regularly

To issue technical manuals and updates in the relevant languages

To raise Tech-Talks and issue accordingly

To provide prompt technical response to enquiries, both verbal and written

To identify quality problems and report via the NCR system and offer solutions

To assist in the processing of parts and warranty orders and returns when required

To visit resellers regularly to pro-actively improve their skills and reduce problems

To travel overseas if necessary

 

The correct candidate  will have a recognised qualification in one engineering discipline

One or more languages to a basic level would be an advantage, but not necessary,

Good computer skills

1 years experience in a service environment where initiative and a sense of responsibility are the norm, 1 years experience in electronics would also be of advantage

Experience of training and producing technical documents and understanding of electrical diagrams is desirable

Willing and able to travel abroad

Your personal characteristics will include-

Good written, verbal and oral communicator

The ability to cope with unplanned events without supervision

It is desirable to have a positive attitude in all circumstances and display confidence at all times

For more information contact our Operations Manager Andy on 01484 516777 or email your CV to info@bespokestairlifts.co.uk