Our experienced sales team, led by Malcolm Guffick, is always available to guide our customers through any problems or questions they may have regarding their account. We are dedicated to providing cost effective solutions that meet the demands our customers have come to expect.
At Bespoke Stairlifts we offer a more affordable curved stairlift solution and after sales care that is second to none. We believe in building relationships with our customers so, together, we can provide a first class service to the public as efficient and affordable as possible.
As all our clients have individual requirements (some prefer to sell the stairlift themselves and others prefer specialists like Bespoke to handle their enquiries for commission only) we have developed two main options to assist.
We have the experience and flexibility to adapt our systems to suit any requirements from supplying "Rail only" to a complete package, which includes survey, supply, installation and fully comprehensive 12 month guarantee. Along with a Bespoke Stairlifts dedicated service number that the final user can call in the event of maintenance or repair.
Current lead times for this package are 7 days from survey receipt with your "urgent" installations given priority attention.
In response to client demand, we now have the facility to offer a complete referral package with "factory trained advisors" available to manage your curved enquiries through to installation completion. The difference between the purchase price and Bespoke's trade price being your commission.
"Bespoke do ALL the work you reap the reward"
Every re-engineered curve stairlift ordered from Bespoke Stairlift is expertly handled throughout every stage of our manufacturing process.
Our re-engineered, custom built rails follow a strict manufacturing process. Our initial appraisal of the end user is where our process begins. Considerations regarding mobility, access and customer preferences are fundamental to every order we receive. A comprehensive technical survey follows, this allows us to provide the best solution possible, and any special requirements are detailed in this assessment.
Each staircase is then recreated, actual size, at our manufacturing plant and undergoes a feasibility study to ensure all requirements can be met. Our team of engineers then selects the appropriate components and begins fabricating our rail. Each rail is produced using high strength jointing methods and welded using the latest MIG technologies. Our rails are then individually finished by hand ensuring an excellent ride quality. The rail is then thoroughly examined with our test unit to achieve our high standards of ride quality and workmanship. Once the rail has been passed is then outsourced for powder coating. The latest electrostatic powder-coating techniques are used to enable our product to maintain a tough, durable finish that can withstand the toughest treatment. All our custom rails benefit from an unparalleled lifetime guarantee.